Membership Sales & Customer Engagement Associate

Date Posted: 05/16/2024

Req ID: 37366

Faculty/Division: VP & Provost

Department: Hart House

Campus: St. George (Downtown Toronto)

Position Number: 00045620

Description:

About us: About us - Hart House

Hart House is a centre for experiential education outside the classroom at the University of Toronto. Since opening in 1919, Hart House functions as a place where students, faculty, staff, alumni and members of the broader community connect with each other and the world. Through an array of co-curricular programming in the arts, dialogue and wellness, Hart House works with local and international partners to foster community and to create innovative learning opportunities for students. Hart House operates from a historic facility on the St. George campus, as well as a 150-acre farm in Caledon, Ontario, offering a wide range of services through a social enterprise model that generates revenue to support its student-focused programming on all three University of Toronto campuses.

About us - Fitness, Wellness and Recreation

Nestled in the heart of the U of T campus, the Hart House Fitness Centre is a community-centered boutique fitness space that brings together U of T students, staff, faculty, and the greater community. This fitness and wellness space is uniquely part of the larger cultural, learning and wellness Centre that is Hart House. Specializing in mind-body wellness offerings and recreation-based programming, our spaces blend eclectic personalities, history, architecture, fitness, and wellness to create a welcoming, inclusive environment where everybody feels safe and represented. At the Hart House Fitness Centre, we meet clients where they are at, listening, supporting, and encouraging every step of the way. If you are not sure where to start, start at the Hart House Fitness Centre.

Your opportunity:

Under the general direction of the Marketing, Sales and Membership Engagement Officer, the Membership Sales & Customer Engagement Associate is responsible for driving membership and program sales at the Hart House Fitness Centre. This includes implementing sales and marketing plans to increase revenue-generating activities, providing guided tours of the facility, educating members about program offerings and creating sales opportunities through effective, ongoing engagement with the various communities we serve.

Your responsibilities will include:

• Implementing sales and marketing plans to increase revenue-generating activities
• Analyzing sales packages offered to clients and recommending changes to increase business
• Tracking and monitoring enrollments and informing management of enrollment numbers
• Liaising with contacts to offer services that would increase revenue
• Training and coaching casual staff
• Providing guided tours of facilities
• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Handling fees and/or fines on a regular basis

Essential Qualifications:

Bachelor's Degree in the area of Sales & Marketing, recreation or physical activity promotion, or an acceptable combination of equivalent education and experience. Minimum two years related experience with front-desk services and sales in an athletic facility, including working with the public in a high volume, fast-paced environment, processing registrations and producing reports and related experience in fitness, health or recreation promotion and evaluation. Excellent communication, customerservice and interpersonal skills. Ability to maintain and disseminate up-to-date knowledge of changing events, programs, and procedures. Some knowledge and understanding of project and event management workflows, and qualitative and quantitative evaluation methods. Understanding of Diversity, Equity, Inclusivity and accessibility issues. Demonstrated commitment to equity, diversity and inclusion in all work responsibilities and in collaborative workplace practices. Strong sales orientation. Exceptional decision-making and conflict resolution skills. Ability to handle difficult situations with tact, diplomacy and discretion. Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook,and Publisher) and Adobe Acrobat is required. Knowledge of Fusion or another similar software required. Standard First Aid and CPR C certification required.

Assets (Nonessential):

Education and experience with social media strategies, student leadership development and equity and inclusion focused work. Strong knowledge of Hart House and the University of Toronto's programs and procedures. Project Management software skills, such as Asana

To be successful in this role you will be:

• Achievement oriented
• Approachable
• Communicator
• Persuasive
• Self-confident
• Team player

Closing Date: 05/30/2024, 11:59PM ET

Employee Group: USW

Appointment Type: Budget - Continuing

Schedule: Full-Time

Pay Scale Group & Hiring Zone: USW Pay Band 09 -- $65,407 with an annual step progression to a maximum of $83,646. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Administrative / Managerial

Recruiter: Maggie Ng

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission. As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact [email protected].

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