Case Manager, Community Safety & Divisional Support
Date Posted: 05/15/2024
Req ID: 37291
Faculty/Division: Faculty of Arts & Science
Department: High Risk Faculty Support Mental Health
Campus: St. George (Downtown Toronto)
Description:
ABOUT US
The Faculty of Arts & Science is the heart of Canada's leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs. We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflects the local and global landscape and the need for curiosity, innovative thinking, and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.
YOUR OPPORTUNITY
The Community Safety Office at the University of Toronto is a tri-campus Equity Office that is mandated to provide support to University students, staff, and faculty that are dealing with issues that relate to personal safety. Under the general direction of the Assistant Director, Community Safety Office, the incumbent is required to provide services to the Faculty of Arts & Science (FAS) community relating to personal safety and the development and implementation of safety programs, including the following principal responsibilities: case management, consultation, crisis response, and educational/outreach initiatives. The Case Manager, Community Safety & Divisional Support is expected to exercise excellent judgment and professional discretion in all matters, consulting with the appropriate individuals as needed. Decisions and judgments involving victims and procedures involving crisis situations impact directly on the safety and wellbeing of individuals. The incumbent provides expert advice and intervenes with clients in circumstances where there is no access to additional help or expert resources. The incumbent is expected to make judicious and effective decisions within a very tight time frame; advising the Assistant Director, Community Safety Office and the Director, High Risk, Faculty Support and Mental Health or senior administrators who are handling critical incidents and managing risk on pertinent issues arising from casework and particular clients. The incumbent is responsible for creating case management plans for safety issues that require a coordinated response, ensuring the Faculty manages and responds to cases in keeping with appropriate policies and procedures. They must be familiar with the University of Toronto Code of Student Conduct, Sexual Violence Policy, Human Resources Guideline on Civil Conduct, the Guideline for Employees on Concerns and Complaints Regarding Prohibited Discrimination and Discriminatory Harassment, and the University of Toronto Workplace Violence Program. The incumbent reports to the Community Safety Office on case management and clinical issues and collaborates with the Office of Safety and High Risk on critical matters requiring central case management. The incumbent also has a dual reporting relationship with the FAS's Office of High Risk, Faculty Support & Mental Health who is the primary point of contact in managing issues and crisis that occur within the faculty or affect the UofT Arts & Science community, providing information to the Dean on issues and incidents that occur in the division ensuring that relevant services are deployed, and appropriate actions and follow-ups are undertaken. The incumbent works collaboratively with the offices of Campus Safety, Human Resources, Labour Relations, Equity Offices, Accessibility Services, Environmental Health and Safety, Office of the Vice Provost Students, Dean, School of Graduate Studies, and other central University offices as needed as well as the senior leadership in the academic and administrative units.
REQUIRED QUALIFICATIONS
EDUCATION: Graduate level University degree in social work, psychology, criminology or the equivalent combination of education and professional experience. Working knowledge of community resources for victims of violence, sound knowledge of domestic, family, and workplace violence, trauma, mental health and disabilities, and criminal issues; knowledge of the evolutionary process of violence and threat risk assessment models. Working knowledge of the criminal justice system and family court process, knowledge of adult learning principles and knowledge of best practices related to addressing personal safety issues. Applied Suicide Intervention Skills Training (ASIST) would be an asset.
EXPERIENCE: Minimum 7 years related experience with a combination of providing counselling, (specifically trauma/crisis counselling), mediation, crisis intervention, community development projects related to violence prevention/education and participation in the development of training workshops and public education. Experience working with university-aged young adults and individuals in crisis. Post-secondary work experience is a definite asset. Familiarity with Ontario and Canadian statutes, including the: Emergency Management and Civil Protection Act; and the Occupational Health and Safety Act; Mental Health Act
SKILLS: Excellent oral and written communication skills, a demonstrated ability to assist individuals in crisis; a demonstrated ability to work with clients dealing with violence and trauma. Excellent interpersonal and organizational skills Ability to exercise patience, tact, diplomacy, and discretion. Ability to develop and deliver effective presentations. Demonstrated ability to relate to students, staff, and faculty that build trust and confidence. Technical: Skill with standard office computer applications (e.g., Word, SharePoint, Excel, PowerPoint, email, etc.)
OTHER: Functions effectively in a consultative team environment as well as having the ability to make independent decisions and direct others in critical situations. Ability to think critically and generate creative solutions to problems. Strong counselling, mediation, and conflict resolution skills. Demonstrated ability to manage cases of significant complexity while balancing competing priorities. identify immediate actions, exercise sound judgment, and execute decisions effectively under stress in emergency situations. Excellent research and analytical skills. Knowledge of adult learning principals and experience in presenting information to diverse audiences. Demonstrated commitment to the promotion of equity in the workplace and an ability to work effectively with all constituents in a highly diverse community. Communicate effectively, have the ability to work with people from diverse cultures and communities, and be able to exercise great flexibility in being able to respond appropriately to individuals with diverse needs. Must have an understanding of and be able to provide effective services within the culture and highly complex and decentralized organizational structure of the University and to ability to act calmly under pressure. Demonstrated ability to manage and regulate self-care and the ability to recognize the limits of one's own scope of practice.
NOTE: THE SUCCESSFUL APPLICANT MUST RECEIVE A TORONTO POLICE SECURITY CLEARANCE AS A CONDITION OF EMPLOYEMENT.
Additional Information: This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto's Alternative Work Arrangements Guideline
Closing Date: 05/21/2024, 11:59PM ET
Employee Group: Salaried
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone: PM 4 -- Hiring Zone: $102,763 - $119,892 -- Broadband Salary Range: $102,763 - $171,273
Job Category: Campus Safety
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Diversity Statement
The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission. As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.
Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact [email protected].
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