Team Coordinator/Medical Coordinator Job Locations CA-ON-Brockville ID 2023-1918 Category Administration Position Type Part-Time Who We Are CarePartners is one of Ontario's largest, most reputable and well-established accredited home health care providers, providing nursing, personal support, home support, palliative, therapy and rehabilitation support services for patients of all ages across urban and rural Ontario. We visit approximately 80,000 patients each year in homes, schools, clinics, workplaces and retirement homes, spread across 14 branches and 21 nursing clinics.We continuously innovate to meet patient needs with specialized (award-winning) care programs and technology, including virtual care and AI. Overview CarePartners is adding to our team and we are looking for Team Coordinators to ensure effective customer service and communication between patients, families, and staff. Our Team Coordinators ensure the scheduling of our PSWs, Nurses, and Therapists meets service delivery standards and administrative functions related to client services are performed in a timely manner. We have an immediate Part-Time Permanent opening in the Brockville office!Hours of work are a schedule of defined shifts. We hire for days/afternoons/evenings.Part-Time roles include shifts every other weekend and there is an opportunity to pick up additional shifts.This position is part of a Collective Bargaining unit and will be posted internally for a period of five (5) business days, in order to allow bargaining unit employees to apply. What We Offer Incentives and PerksMeaningful, fulfilling work, helping patients and their families behind the scenesSupportive team environment and a great corporate culture Paid orientation and comprehensive training and onboardingAccess to group discounts, including exclusive discounts from various retailers Total rewards program which includes health & dental benefitsAn Employee Assistance Program (EAP) for you and your family membersOpportunities for continuing education and trainingHands on mentoring and leadership supportOpportunities to volunteer in countries with limited access to healthcare services What The Role Involves You'll be the bridge between patients/caregivers, their families, Personal Support Workers, team supervisors, funders, finance and other CarePartners employeesReceiving routine referral/intake information from funders and private-pay clientsDeveloping and coordinates service schedules while considering relevant factorsInforming workers of new assignments and changes to their schedules in accordance with the collective agreement and seniorityEntering relevant information into the automated information system/databaseProducing schedules and reports on regular basis, and on request of the SupervisorReceiving and manage inbound telephone calls and email inquiries related to servicePerforming other administrative dutiesOther duties as required What You Bring A strong desire and commitment to making a difference in the lives of their patientsPost-secondary education is preferred and one (1) year of job-related experience (such as administrative or customer service) is requiredExceptional interpersonal and customer service skillsAbility to work both independently and as part of a teamStrong proficiency in all aspects of Microsoft Office, with proven skills in Word and ExcelA strong attention to detail and the ability to learn new systems and databasesEffective verbal and written communication skillsNon-traditional hours, including evenings and weekends are requiredExperience working within a unionized environment and the health care field an assetA clear background check, and proof of COVID 19 vaccination*