Company Description:

Our Client, a pioneering non-custodial cryptocurrency exchange, is set to redefine the digital finance landscape. Their commitment to innovation, security, and customer empowerment positions us as a leader in facilitating seamless crypto transactions.

Role Description:

We are seeking a seasoned Crypto Customer Service Agent with a sales edge to join our Calgary-based team. This full-time hybrid role focuses on providing exceptional customer service and support while leveraging opportunities to sell the company's services, including webinars, conferences, and courses. Candidates should have a robust background in service/support roles, exceptional communication skills, and a keen understanding of the crypto or financial sectors.

EXPERIENCE IN A CRYPTOCURRENCY COMPANY NECESSARY.

Key Responsibilities:

• Deliver outstanding customer support via phone, email, and live chat, addressing inquiries, troubleshooting issues, and resolving complaints to ensure customer satisfaction.
• Utilize Intercom, CloudTalk, SumSub, and other software tools proficiently to manage customer interactions effectively.
• Proactively sell company services, including educational webinars, conferences, and courses, contributing to the company's sales targets.
• Stay abreast of the latest trends and developments in the cryptocurrency industry to provide informed support and advice to customers.
• Work flexibly in a hybrid model, adapting to both remote and in-office environments as required.

Requirements

• Minimum of 4 years' experience in customer service or support roles, preferably with telephone support.
• Fluent in Native English with excellent verbal and written communication skills.
• Demonstrated problem-solving abilities and a proactive approach to addressing customer needs and complaints.
• Familiarity with the crypto industry, cryptocurrencies, and financial institutions, with a willingness to learn quickly in a dynamic environment.
• Experience with customer support and sales software like Intercom, CloudTalk, and SumSub is highly advantageous.

Benefits

• Competitive salary with performance-based bonuses.

• Opportunity to be part of a groundbreaking company in the crypto space.
• Professional development and training in crypto services and products.
• Flexible work arrangements with a hybrid model.