* Please note this role is 100% on site at our office in Montreal, QC. International candidates outside the region of Montreal, QC will not be considered. *

Are you a seasoned professional with a proven track record in both sales and customer service, specifically in the B2B sector? Capital Lynk, a leading financial firm specializing in direct lending to businesses, is seeking a dynamic individual to join our Renewals Department as a Retention Specialist.

Responsibilities

Customer Retention: Work diligently to extend and renew established business accounts, ensuring a high level of customer satisfaction.

Account Revival: Revive and re-engage with past accounts, using effective strategies to regain their business again.

Collaborative Approach: Collaborate closely with the renewals team to achieve collective goals, contributing to a positive and cohesive work environment. Our Renewals department is a small team made up of no more than 5 members, so it's incredibly important to find the right candidate.

Communication Skills: Exhibit exceptional verbal and written communication skills while engaging with clients.

Industry Experience: Leverage either exact industry experience or a strong background in the B2B finance industry to navigate the complexities of direct lending.

Team Player: Thrive in a collaborative work culture, contributing to a positive team spirit, but can also work independently.

Requirements

- 3-4+ years of combined experience in B2B sales and customer service.

- Background in the finance industry, preferably with direct lending experience.

- Strong communication skills, both verbal and written.

- Proven ability to work collaboratively within a team.

- Results-driven with a focus on achieving targets and exceeding expectations.

- Ability to adapt and thrive in a dynamic and fast-paced environment.

- Demonstrated problem-solving skills and strategic thinking.

- Exceptional interpersonal skills to build and maintain client relationships.

- Proven track record of meeting or exceeding retention targets.

Benefits

- High commission structure: we believe in rewarding your hard work and dedication. The more you close, the more you earn!

- Positive work culture: At Capital Lynk we foster a supportive and collaborative team environment, that includes casual dress (we know not everyone wants to throw on a suit and tie everyday), encouraging team members, free snacks and coffee, and more

- Career growth opportunities: we are committed to investing in the growth and development of our employees

- Dynamic and rewarding industry: This enables you to be in a position to help out small businesses to achieve their goals while simultaneously achieving yours

- Supportive leadership: we pride ourselves in our managers and their investment to your success

- Company-wide events: we don't just work hard, we play hard too! We host multiple events throughout the year, whether that be our annual Christmas party, 5 a 7 in the summertime or our quarterly events open to family and friends, you'll be sure to enjoy off the clock time with your colleagues!

- Competitive benefits: After 3 months of employment you're eligible for our benefits package, this includes: dental care, extended health care, life insurance, vision care and wellness package