Assistant Manager of Supportive Housing - Waterview

Title: Assistant Manager of Supportive Housing

Competition: #26-063

Reports to: Manager of Supportive Housing

Compensation: $57K-68K annually, commensurate with experience

Schedule: 8:30am - 4:30pm, Sunday to Thursday (75 hours bi-weekly)

Closing Date: October 16, 2026

Organizational Focus:

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

The Assistant Manager of Supportive Housing provides operational and leadership support to the Manager of Supportive Housing, with a focus on staffing and resident services at an assigned site. This role ensures quality service delivery, promotes team success, and assists with the implementation of policies and performance standards.

Position's Primary Objective:

To assist in overseeing the day-to-day operations of supportive housing, provide direct supervision to staff, support policy compliance, and help maintain a safe, supportive, and inclusive living environment for residents.

Key Responsibilities:

• Supervise staff and provide daily operational support for the assigned site.
• Mentor and support staff with orientation, training, and performance management.
• Approve timesheets, time-off requests, and mileage/expense claims in ADP.
• Respond to staffing needs and coordinate with HR and the Admin Coordinator.
• Ensure policy and protocol adherence including safety and emergency responses.
• Support implementation of resident programs and assist in resolving high-profile issues.
• Participate in program evaluation, data collection, and report submission.
• Contribute to strategic planning and operational problem-solving as part of the management team.
• Participate in On-Call rotation with other Supportive Services Managers.

Other related duties and tasks as required:

• As assigned by the Manager of Supportive Housing.

Requirements

Qualifications (minimum Education and Experience requirements):

Note: An equivalent combination of education and experience may be considered.

Education:

• A degree in a related human/social service field preferred.
• Conflict resolution/crisis prevention training and experience.
• Current Intermediate First Aid Certificate.
• Naloxone administration training required.

Experience:

• A minimum of 3 years recent experience including at least one year supervisory experience in the non-profit housing or a related social service field.
• Demonstrated experience working successfully with populations impacted by homelessness, addictions, mental health issues and/or other barriers to stable housing.

Knowledge, Skills and Abilities:

• Knowledge of trauma-informed, harm reduction, and Housing First models.
• Strong interpersonal, leadership, and team support skills.
• Proficiency in MS Office (Word, Outlook, Excel).
• Familiarity with the Residential Tenancy Act.
• Excellent crisis prevention and conflict management abilities.

Additional Criteria for Role:

• Completion of a Criminal Record Check through the Ministry of Justice is required.
• Must have access to a reliable vehicle with 'business class' insurance and adequate liability ($2 million minimum).
• On-Call availability required.

Benefits

• A mission driven and meaningful working environment
• Competitive salary from a Certified Living Wage Employer
• Three (3) weeks vacation entitlements plus significant wellness time
• Excellent benefits package for full-time employees (includes extended health and dental, life insurance, and more)
• Competitive employer RRSP contributions; no matching required
• Employee assistance program
• Career development and internal advancement opportunities
• Organization and individual training opportunities
• Social committee that includes robust team building and staff social events
• Dog friendly offices

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran's status, colour, religion, and diversability.