Implementation Project Coordinator

About MealSuite
MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We're a fast-growing team working on meaningful problems that directly impact patient and resident care.

About the Role
We're looking for a methodical and customer-focused Implementation Project Coordinator to join our Customer Implementation team. Reporting to the Team Lead, Customer Implementation, you'll be guiding healthcare and senior living customers through complex implementation projects, ensuring a seamless onboarding experience and setting them up for long-term success with MealSuite's technology.

What You'll Do

• Own the project – Gather project scope details as needed through discovery and communication with internal and external stakeholders as needed and own all project management, timelines, risk, and scope, on assigned projects

• Develop customized plans to meet customer needs – Customize project plans in Planhat to meet customer needs/project scope, document customer implementation needs, requests, and questions in internal systems and communicate salient information to stakeholders as needed

• Ensure customers receive superior service – Develop and strengthen relationships with both new and existing customer stakeholders through regular communication of project plans, timelines and account setup requirements/expectations and leverage feedback for continuous improvement to the implementation process

• Be the point of contact – Educate customers on MealSuite's toolkit, capabilities and best practices to simplify adoption and align expectations and create, monitor, and update user training plans based on customer needs

• Collaborate cross-functionally – Collaborate cross-functionally to ensure customer needs are met during implementation and that accounts are smoothly transitioned to Support/Customer Success after implementation is complete

• Run complex project backup – Assist Enterprise Implementation Managers on large strategic projects as necessary

What You Bring

• 1+ years of hands-on experience in customer implementations within a SaaS environment

• Familiarity with highly complex software implementations, externally facing multi-faceted projects, or equivalent

• Experience implementing POS systems preferred

• PMP or CAPM considered an asset

• Extreme attention to detail and multitasking capabilities, with a particular penchant for prioritizing multiple projects efficiently and effectively

• Astute communication skills (both written and verbal) and a demonstrated ability for active, empathetic listening, especially in a consultative or advisory setting

• Ability to thrive in a collaborative, fast-moving environment

• Willingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam if required)

Compensation: $64,400 - $77,300 CAD per year / $ 62,800 - $75,300 USD per year

This role requires working onsite in our Dallas OR Cambridge office two days per week. If you're more than an hour away, apply anyway we're open to discussing options.

Why You'll Love Working Here

• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.

• Retirement savings support – we invest in your future with RRSP/401(k) matching at 100% up to 3%, because long-term security matters just as much as day-to-day balance.

• Health benefits – this includes day one medical, dental, and vision options, life & disability insurance, & paid maternity and parental leave.

• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.

• Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.

• Participation in our equity program – we'd love for you to share in MealSuite's success as we continue to grow!

• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.

• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company's purpose aligns with their personal values. Learn more about our values at mealsuite.com/careers.

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact [email protected]. 

MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people.

This is a current vacancy, and we are actively hiring for this position.