Service Consultant

Join the Team at Mainline Fleet Service

Mainline Fleet Service is looking for a motivated, customer-focused Service Consultant to join our team. We're a fast-paced, team-driven shop that takes pride in quality work, strong communication, and helping each other succeed.

If you have an interest in vehicles and want to learn more, this is a great opportunity to build your skills in a supportive environment.

About the Role

As a Service Consultant, you'll be the main point of contact between customers and technicians. You'll handle service requests, coordinate repairs, and keep customers informed throughout the process.

What You'll Do

• Greet and assist customers in person and over the phone
• Listen to concerns and create accurate work orders
• Explain recommended services, timelines, and costs clearly
• Coordinate with technicians to keep jobs moving efficiently
• Provide updates and get approvals for additional work
• Schedule appointments and manage workflow
• Maintain accurate customer and vehicle records
• Assist with estimates, parts coordination, and some admin tasks

What We're Looking For

• Self-motivated and hard-working
• Strong interest in vehicles and willingness to learn
• Team-oriented — works well with others and supports the group
• Good communication and customer service skills
• Comfortable with computers or quick to learn new systems
• Organized and able to manage multiple tasks
• Admin experience is an asset

Requirements

Experience & Requirements

• Automotive or service experience is an asset, but not required
• Valid driver's license
• Basic understanding of vehicle maintenance is a plus

Benefits

Why Work With Us – Benefits

At Mainline Fleet Service, we believe our people are the key to our success. We offer a supportive, team-focused workplace where employees feel valued, respected, and part of a long-standing local legacy.

Our team members enjoy a comprehensive benefits package that supports health, financial security, and personal growth — including health and dental coverage, life and disability insurance, a pension plan, training and development opportunities, and employee discounts. We also promote work-life balance through regular breaks, steady hours, and a positive, community-minded culture.

Here, you're more than an employee — you're part of a team that takes pride in doing great work and supporting one another every step of the way.

Benefits include:

• Competitive hourly wage with performance-based bonuses
• Comprehensive health, and dental insurance
• Life and disability insurance
• Company pension plan
• Employee discounts
• Paid time off and holiday pay
• Training and development opportunities