Account Director (Implementations)

General Information:

Job Title: Account Director (Implementations)

Location: Toronto, ON (Onsite/Hybrid)

Job Type: Full-Time

Reporting Line: Chief Revenue Officer (CRO) / Chief Strategy Officer (CSO)

Salary Range:

• Base: $140k–$160k CAD per year

• OTE: $230k–$290k CAD per year

• Total Compensation: $250k–$320k CAD per year (negotiable)

About Fulfillment IQ (FIQ):

Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.

We work at the intersection of strategy, operations, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.

Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.

If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.

Role Overview:

The Account Director, Implementations, is responsible for originating, shaping, and closing large-scale WMS, OMS, and TMS implementation programs while ensuring alignment with delivery realities. This is not a traditional sales role.

This role requires a deep operator mindset. Someone who understands how warehouse operations actually run, what breaks during go-lives, and how to translate that into executable, margin-protective programs.

Mandate:

• Drive implementation-led revenue across enterprise platforms
• Own the full commercial lifecycle from qualification → scoped program → delivery-ready handoff
• Ensure alignment between sales promise and delivery reality
• Build trusted relationships across operators and executive stakeholders

Must Have:

• 15–25+ years in supply chain, warehousing, or logistics environments

Experience leading or being accountable for:

o WMS implementations

o Warehouse operations

o Go-live execution and stabilization

· Strong network across North American supply chain operators

· Able to engage:

o Warehouse managers (credibility)

o Executives (translation)

Key Responsibilities:

Platform Implementation Sales

• Build relationships across warehouse operators, COOs, and supply chain leaders
• Qualify implementation opportunities and assess execution viability
• Represent FIQ at industry events, site visits, and operator-led conversations
• Sell WMS / OMS / TMS rollout programs
• Position FIQ as a certified delivery partner
• Manage multi-stakeholder procurement cycles

Program Governance

• Align scope with delivery team
• Ensure realistic timelines and resource planning
• Protect delivery margin and execution viability

Funnel Management

• Lead multi-threaded discovery across operations, IT, and leadership
• Shape implementation programs including scope, sequencing, and resource assumptions
• Partner with delivery leaders to ensure feasibility and margin integrity
• Own commercial structuring, pricing, and negotiation

Account Growth

• Maintain executive relationships post-sale
• Identify multi-site rollout and continuous improvement opportunities
• Drive expansion across regions, facilities, or platform phases
• Expand implementations across sites or regions
• Identify follow-on phases
• Hand off advisory or integration opportunities where relevant

What Success Looks Like in the First 90 Days:

30 Days In

• Build alignment with delivery and implementation teams
• Understand platform partnerships, capabilities, and constraints
• Map top 10 target accounts and active opportunities

60 Days

• Generate qualified implementation pipeline
• Lead discovery and early-stage solutioning
• Submit structured proposals aligned to delivery constraints

90 Days

• Close initial implementation engagements
• Establish multi-site expansion opportunities
• Build forward-looking 12-month implementation pipeline

Key Performance Indicators (KPIs):

• Implementation bookings (revenue)
• Margin adherence (in partnership with delivery)
• Win rate on qualified opportunities
• Multi-site rollout expansion
• Forecast accuracy

Why You'll Love Working Here:

At Fulfillment IQ, we don't just build supply chain solutions; we build long-term careers.

We believe in giving our people real ownership, real influence, and meaningful responsibility. Whether you're leading a client relationship, shaping a solution, or building internal capability, your decisions have visible impact.

We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy.

Here's what makes Fulfillment IQ a rewarding place to work:

Work That Matters
You'll help solve real operational challenges that directly impact global commerce, customer experience, and supply chain performance.

Career Growth That Matters
We invest in mentorship, leadership development, and continuous learning — supporting both vertical growth and long-term career progression.

Flexibility to Thrive
We support remote and hybrid work models, flexible schedules, and trust our teams to manage their time responsibly.

We Celebrate Impact
From project wins to personal milestones, we recognize contribution, celebrate progress, and value consistency over heroics.

A Collaborative Culture
You'll work alongside experienced consultants, engineers, product leaders, and commercial professionals who value ownership, transparency, and high standards.

Perks you'll appreciate:

Health & Wellness

• Comprehensive health and dental coverage for you and your family (region-specific plans)

• Employee wellness programs where applicable

Time Off

• Competitive paid time off (PTO), sick leave, and public holidays

• Flexible leave policies that respect local labor standards

Retirement & Financial Security

• Retirement savings programs and employer contributions

• Region-specific plans (401(k) in the U.S., CPP and supplementary plans in Canada)

Professional Growth

• Dedicated learning and development budget

• Support for skills development, leadership growth, and career progression

Flexible Work

• Remote and hybrid work options

• Flexible working hours aligned to role and client needs

Additional Perks

• Equipment and workstation allowances

• Internet and business travel reimbursements

• Employee stock options (ESOP), where applicable

• Team events, meetups, and company offsites

Life at Fulfillment IQ:

Fulfillment IQ is a people-first company built in trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace.

Learn More About Us:

Website: fulfillmentiq.com
LinkedIn: Fulfillment IQ
Spotify: eCom Logistics Podcast Spotify
YouTube: eCom Logistics Podcast YouTube