POSITION SUMMARY:

The Microsoft IT Specialist designs, implements, and manages technologies that enable a modern, often cloud-based, workplace, focusing on Microsoft solutions like Intune, Azure, and Office 365, while ensuring user experience and security.

Key Responsibilities and Skills:

• Proficiency in Microsoft 365 solutions including hybrid environment (Teams, SharePoint, Exchange Online, OneDrive), Azure Active Directory, On Prem Active Directory, Intune, and Configuration Manager (SCCM) is crucial.

• Managing and supporting Windows 10/11-based devices, including deployment, patching, application management, and security.

• Assisting in transitioning to cloud-based services and modernizing the workplace infrastructure.

• Implementing and enforcing security policies, protecting data, and mitigating risks in the modern workplace environment.

• Providing technical support and resolving issues related to Microsoft 365 and IT technologies.

• Using scripting and automation tools to streamline processes and improve efficiency.

• Creating and maintaining documentation, policies, and procedures for IT technologies.

• Working with other IT team members, stakeholders, and end-users to deliver solutions and ensure a positive user experience.

• Participating in planning, design, and delivery of IT initiatives.

• Deep understanding of desktop management tools and techniques.

• Knowledge of endpoint security aspects and best practices.

• Identifying areas for improvement and driving initiatives to enhance the quality and effectiveness of workplace technologies.

• Resolving L1, L2 and L3 tickets from users on reported problems adhering to the internal SLA's.

Education/Experience:

• Bachelor's or master's in information systems, Information Technology, Computer Science or Engineering, or equivalent.

• Minimum of 3 to 5 years IT system support and implementations management.

• Microsoft certification for Azure platforms.

• Strong Microsoft system administration and troubleshooting skills.

• VMWare knowledge is an asset.

• Network architecture and configurations is an asset

Soft Skills

•Problem solving - the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.

• Interpersonal Skills - the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.

• Oral communication - the individual speaks clearly and persuasively in positive or negative situations, group presentations and meetings.

• Planning/organizing - the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

• Quality control - the individual demonstrates accuracy and thoroughness and monitors their own work to ensure quality.

• Adaptability - the individual adapts to changes in the work environment, manages competing demands and can deal with frequent changes, delays or unexpected events.

• Dependability - the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

Other Job Requirements

• Must have a strong command of the English language.

• Must have reliable transportation; occasional travel may be required.

Benefits

• Extended Dental, Health and Vision coverage
• RRSP match
• Bonus potential in addition to base pay
• Free on-site parking