Part Time, Contract

Victoria, BC

Compensation: $19.78/hr - $24.48/hr

Reports to: Manager, CNIB SmartLife Western Canada

Direct Reports: No

Join us in our mission to change what it is to be blind in Canada.

Founded in 1918, CNIB is one of Canada's oldest charities. We believe our new strategic plan, The Way Forward, will once again revolutionize the way we serve and support our community from coast to coast. Working with us means that you'll be part of an ambitious, diverse team that's committed to changing what it is to be blind today.

We're looking for a mission-driven CNIB SmartLife Coachwho is passionate about creating more accessible, inclusive, and equitable communities across Canada where people with low vision have unlimited opportunities and can experience life free from barriers and discrimination.

• Recruit, engage, and lead a team of students, volunteers, and CNIB Come-to-Work participants to support SmartLife Centre operations and sales.
• Assist participants with navigating the SmartLife e-commerce website and accessing technology solutions.
• Manage daily operations, including participant inquiries, consultations, payment transactions, inventory, and order fulfillment.
• Build strong relationships with participants to understand their needs and provide personalized technology solutions.
• Coordinate and deliver workshops, demonstrations, and one-on-one coaching to support participant learning and use of accessible technology.
• Drive community engagement by organizing regional workshops in collaboration with SmartLife Coaches.
• Educate participants about current and emerging accessible technologies through hands-on and virtual sessions.
• Assist the Alberta STEP program by fulfilling customer orders, product returns and repairs, and preparing items for resale.
• Maintain accurate records and data in internal systems and databases.
• Represent CNIB SmartLife at regional accessible tech events and tradeshows.

Requirements

Education and Certifications

• Degree or diploma in related field, or equivalent work experience.

Experience and Qualifications

• 3 years in program development, customer service, or program management within a charity/not-for-profit organization.
• Experience in training individuals with vision loss on adaptive technologies.
• Excellent communication, interpersonal, and relationship-building skills.
• Proficiency in accessibility and adaptive technology, with a strong knowledge of related hardware and software.
• Sales and customer service expertise in accessibility services.
• Proven organizational, analytical, and time management skills.
• Creative, solution-oriented, and adaptable to change.
• Strong proficiency in Microsoft Office applications, Shopify POS, and Salesforce.
• Ability to work independently and collaboratively in a flexible, agile environment
• Personal or professional experience relating to blindness and sight loss is considered an asset.
• Personal or professional experience working with assistive technology and/or accessible environments is considered an asset.

Work Environment

• Primary location: Edmonton SmartLife Centre (Onsite).
• Moderate travel may be required.

Benefits

We offer industry leading comprehensive and competitive Total Rewards packages and a wide range of perks, including:

• Opportunities for professional development and growth, including internal inclusion, diversity equity and accessibility (IDEA) initiatives.
• Enticing internal employee referral program.

If this sounds like the role for you, please visit our website to submit an application.

Closing date: August 6, 2026

Please note that while we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.

Our diversity is our strength – we take pride in our inclusive workplace. We are committed to recruiting and selecting candidates through fair, transparent, and accessible practices. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or Deafblind, and those who identify as women and/or 2SLGBTQ+.

CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.

Learn more about our mission here.