MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 190+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.

We're looking for our next Product Owner to join our Product team. Reporting to the Senior Product Manager, you'll be responsible for controlling scope through the development process and use the Product Manager's feature vision to create day-to-day tactical decisions that align to the strategy.

A day in the life as a Product Owner:

• Master the product – Become an expert on one or more areas of the MealSuite solution, the customers we serve, their operational use cases, and trends in the industry.

• Drive feature clarity – Decompose Product Manager feature vision into detailed user stories that are actionable by the engineering team and explore opportunities for features alongside the product manager.

• Own the backlog – Maintain a detailed, groomed backlog, write acceptance criteria, identify test case areas, and organize ongoing release plans.

• Boost team performance – Evaluate team performance and velocity for areas for improvement alongside scrum, engineering, and quality assurance. Implement changes to ensure great feature success, product adoption, mitigate risks, and improve velocity.

• Champion quality – Perform User Acceptance Testing on new features coming back to ensure fidelity with the original vision and adherence to the documented requirements & UX and provide level 3 escalation support for user issues.

• Bridge product and engineering – Maintain an exceptional communication channel and working relationship with the Engineering teams to discussing requirements, seeking clarifications, and raising risks

In the first 6 months, you'll be successful at reaching these milestones:

• Build an exceptional working relationship with engineering, quality assurance, scrum, and developers.

• Identify a strategic feature and be responsible for its progress through the discovery and development process.

• Own the POS backlog through the Ready for Dev process

• Become an expert in how POS works, product nuances, and be able to identify root causes of issues

• Understand the technical & architectural details of each requirement to be able to troubleshoot scope challenges during development via clarification or alternative methods.

If the below describe your knowledge, experience and character, this role could be for you:

• I have knowledge of Point of Sale (POS) systems and related application integrations such as online ordering, kitchen management systems, digital payments, mobile apps, bookkeeping platforms, and reporting.

• I gained my knowledge through 3+ years of direct experience in working as a Product Owner, Business Analyst, or Product Manager, with preference for direct experience in one or more of the following knowledge areas:

• Institutional dietary and food service operations.
• Electronic Healthcare Records (EHR) systems and/or EHR-integrated systems.
• Menu management systems for healthcare clients.
• Accounting systems and/or supply chains related to the foodservice industry.
• Inventory management systems and analysis methodologies, with an understanding of profitable procurement practices spanning labor cost, raw food cost, GPOs, rebate programs, and volume purchasing.

• I'm familiar with, selling, deploying, or supporting Point-of-Sale systems.

• I have formal education and/or experience in Nutrition Science and Dietetics or software used in this knowledge area

• I'm exceptional at understanding Project Management practices, specifically trade-off discussions, acceleration opportunities, and scope management

• I'm extra passionate about my ability to clearly and concisely communicate ideas and work very closely with multiple owners in a cross-functional capacity.

• I have a proven ability to be extremely detail-oriented and easily demonstrate my superior technical acumen.

• I'm willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and Vietnam if required for role).

• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate

• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills.

We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!

More to love about working at MealSuite:

• We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here.

• We've built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve.

• We're growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry.

• We take care of our employees too! Here are just a few of the great +things we offer:
• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.
• Healthcare benefits – extended health, vision, dental, and paramedical coverage, critical illness, life and disability insurance, travel medical insurance, and access to Teladoc medical experts.
• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.
• Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.
• An inclusive workplace – women account for 53% of our employees and 58% of people leaders.
• Participation in our equity program – we'd love for you to share in MealSuite's success as we continue to grow!
• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.
• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company's purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers.

This role will require you to work in our office located in Cambridge up to 2 days a week. More than an hour away from the office location? Apply anyway, and we can talk through your options!

Have we got your attention? Great! Here's what's next:

Apply today with your resume and answers to our application questions.

We'll start reviewing candidates within two weeks of this position being posted and will reach out to you if we'd like to get to know you a bit better. We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person. If there's a delay in our response, please don't think we've forgotten about you. We may be taking our time to thoroughly review each candidate before deciding who to interview.

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact [email protected].