Top 50 Best Workplaces™ 2024

Manager, Internal Communications & Change Management - Full-Time 6 Month Fixed Term Contract

Reports to: Director of People & Culture

Location: Vancouver, BC

Annual Salary: $75,000 to $80,000 based on experience

COBS Bread is looking for a full-time Manager, Internal Communications & Change Management for our Downtown Vancouver Support office. This role will be responsible for leading internal communications, driving change management strategies, and supporting digital migration communication and change efforts.

Responsibilities includes:

• Create and implement communication protocols aligned with Microsoft 365 tools
• Establish best practices for using Teams, Outlook, and SharePoint to ensure consistency, accessibility, and professionalism across all channels
• Create and distribute engaging content for internal newsletters, internal social media platforms
• Oversee internal communications to ensure company updates and achievements are effectively communicated to all staff
• Collaborate with different departments to ensure alignment of communication efforts with overall company objectives
• Manage communications for Senior Leadership Team through producing articles, videos, scripting, presentation decks, etc.
• Develop and oversee plans to continue to upskill and engage Support Office team on communication tools
• Serve as primary communication conduit for migration project
• Partner with stakeholders to build and execute change plans using proven methodologies
• Collaborate with IT department and other department leads on rollout timelines, training, documentation, and user readiness
• Monitor feedback and usage to adapt messaging and enhance the employee experience during migration
• Other duties and projects as assigned

Requirements

What You Bring to the Table

• Degree in Communications, Business, or related fields
• 5+ years experience in internal communications and/or change management
• Strong working knowledge of Microsoft 365 tools (e.g., Teams, OneDrive, Outlook)
• Exceptional writing, storytelling, and stakeholder engagement abilities with high emotional intelligence
• Communications and/or change management experience preferably within the retail or food service industry
• Experience in franchise environment considered an asset
• High attention to detail and strong organizational skills

Benefits

What's in it for You:

Not only do we have fresh COBS Bread product delivered daily to our Vancouver Support Office, we offer some pretty sweet perks too!

• Gradual transition to hybrid remote after full training
• A great Extended Health & Dental Benefit and Group RRSP Matching
• Paid sick, mental health and personal leave days
• Paid day for community service or volunteer time
• An open, 'continuous-learning' environment where professional development and career progression is encouraged
• Work within a dynamic, driven, high-achieving, close-knit and fun-loving team
• High level of autonomy and responsibility
• Complimentary self-serve kitchen of fresh produce, deli meats and of course, COBS Bread and treats!

We thank all applicants for their interest in COBS Bread but would like to advise that only applicants shortlisted for interview will be contacted.

We are an equal opportunity employer and value diversity at our company.

COBS Bread is growing fast with plans to expand across North America. The company's success can be attributed to the quality of our product, the development of our people and our warm and friendly customer service.

At COBS Bread, you get the growth of a start-up company backed by one of the world's largest bakery franchises. We are part of the world's most successful franchise bakery network – Bakers Delight – an Australian-owned company. Bakers Delight has been in operation since 1980 and has more than 700 bakeries across Australia, New Zealand, the United States and Canada.

Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.