About Eriez

Eriez is a global leader in separation technologies. Our commitment in innovation has positioned us as a driving market force in several key technology areas, including magnetic separation, flotation, metal detection and material handling equipment. With a team of over 900 dedicated experts globally, we are committed to providing trusted technical solutions to industries including mining, food, recycling, packaging, aggregate, and more.

About the Opportunity

Eriez Flotation Canada Inc. the flagship office for FLOTATION, is seeking a Aftermarket and Services Sales Engineer to join our Sales Team. Your primary function of this role is to promote, align and continually improve aftermarket and service sales activities via the delivery and execution of various service products; including components, assemblies, refurbishment packages, inspection and repair services, testing & laboratory services, process support and optimization services, upgrades & modernizations and service agreements. This will manifest via the development and maintenance of a sales pipeline of aftermarket opportunities, and to convert those opportunities into sales growth for the company's Flotation products within EFD Canada's designated markets. If the candidate resides in British Columbia, the role will follow a hybrid work schedule based out of our Delta, BC office. If the candidate is located in Ontario or Quebec, the position will be fully remote.

Requirements

In this role, you will undertake the following duties, including but not limited to:

• Responsible for leading, training and mentoring a small group of sales professionals to support, develop and implement service and aftermarket sales processes, policies, and procedures to ensure Eriez solutions are recognized by clienteles throughout Canada and global territories covered by the Canadian office.
• Implement safety standards within the company based on guidelines provided by Eriez Corporate Safety and Global Flotation Services, to include training, meetings and orientations.
• Manage communication with customers to review and negotiate contract terms and conditions, within the prescribed authority, while safeguarding the interests of Eriez Flotation by minimizing risks.
• Supervising service resources to ensure activities are safely and properly executed according to customer requirements and Eriez technical guidance.
• Oversee the pre and post planning and execution of all site service-related activities including customer communication, mobilization, demobilization and activities performed while on site, activity reporting and the development of aftermarket solutions to address issues identified
• Directly sell and manage sales opportunities and advance said opportunities through customer interactions, site visits, sales presentations and installed base research.
• Create accurate and timely proposals related to services and aftermarket products, including service agreements, solution development, proposal development and opportunity follow up and support lab activities and process testing coordination.
• Proactively assess, clarify and address customers needs on an on-going basis including coordination with customers and project teams to organize and safely execute project start-up activities in the field
• Develop and manage internal client relationships through all phases of the sales cycle, locally and globally, to support Eriez territory offices, Global Flotation Services, Flotation Product Management, Process and Mechanical Engineering
• Work in close collaboration with Eriez Flotation Capital Equipment Sales to identify sales opportunities and ensure the timely introduction of services and aftermarket products to customers purchasing new equipment
• Negotiate terms within authority limits.
• Research and observe customer needs and industry trends to evaluate market demand for existing products as well as new products. Subsequently, develop sustainable, value-add aftermarket products and services through close collaboration with Engineering, Capital Sales and Product Management.
• Together with the Eriez Canada Sales Director, develop and maintain detailed budgets, forecasts and sales projections that support business planning and development activities; and support the development and execution of sales strategies for Flotation service and aftermarket products
• Generate and present regular reporting to the Eriez Canada Sales Director on service and aftermarket sales activities and progress
• Oversee the creation and maintenance of a detailed multi-year opportunity pipeline that supports the flotation business growth strategy, with the use of Customer Relationship Management (CRM) systems
• Coordinate involvement of company personnel including inside sales, support and management resources, in order to meet account performance objectives and customers expectations.
• Provide current and relevant market feedback, stay abreast of current products, features, industry and company standards.
• Together with the Eriez Canada Sales Director, support the development of marketing strategies and materials related to Flotation's services and aftermarket business, to include the participation in tradeshows and conferences, development of sales presentations and deliverance of said presentations at customer sites.

About You

To qualify, you must have a post secondary degree and +8 years of relevant experience managing aftermarket and services within a strategic sales environment, preferably within the mineral processing and mining sphere. Able to travel within Canada and internationally up to 40%–60% of the time.

In addition, you must have knowledge, skills, or experience in the following:

• 3-5 years of experience working with flotation equipment in a production environment
• Comprehensive understanding of the operation and maintenance of flotation equipment in a production environment, ability to safely navigate and function within mine site environments
• Client focused motivated team player possessing a strong desire to succeed and function under pressure to meet deadlines
• Strong leadership and mentoring skills, to include assigning tasks, working independently, and thriving in demanding situations.
• Able to problem-solve, be detail-oriented, organized and prioritize competing demands
• Excellent oral and written communication skills, French language skills are a strong asset Strong interpersonal and teamwork skills.

Benefits

• Extended health benefits (Medical, Dental & Vision)

• Short Term & Long Term Disability
• Life Insurance

• Employer matched contribution to Retirement Savings Plan
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Flexible Hybrid Work Model
• Wellness Resources
• Join an organization with staying power - over 80 years in the industry.