Edmonton, AB

Compensation: $43,500 - $54,500

Reports to: Manager, Programs & Operations

Direct Reports: No

Join us in our mission to change what it is to be blind in Canada.

Founded in 1918, CNIB is one of Canada's oldest charities. We believe our new strategic plan, The Way Forward, will once again revolutionize the way we serve and support our community from coast to coast. Working with us means that you'll be part of an ambitious, diverse team that's committed to changing what it is to be blind today.

We're looking for a mission-driven SmartLife Coach and Accessible Technology Programs who is passionate about creating more accessible, inclusive, and equitable communities across Canada where people with low vision have unlimited opportunities and can experience life free from barriers and discrimination.

• You will facilitate virtual and in-person, interactive workshops to instruct low vision/blind participants in the use of their iOS and Windows devices utilizing both built-in and add-on accessibility features.
• You will identify accessible technology program needs and develop and execute programs to educate and train participants; implementing best practices for current and new programs.
• You will supervise, motivate and train a team of volunteers to deliver one-on-one technology training within Southern Alberta.
• You will implement and monitor outcome evaluation processes for all Accessible Technology Programs.
• You will constantly seek opportunities to improve service delivery metrics, achieve key performance indicators, leveraging available impact and evaluation data to enhance participant outcomes.
• You will keep abreast of best practices and new developments in Technology Programming for people who are blind or partially sighted and proactively bring forward ideas on how to improve all aspects of the work we do.
• Assist customers in navigating the SmartLife Centre and e-commerce site. Recommend technology and devices that meet customer needs, providing demos and training on technology and equipment. Be able to facilitate purchase transactions through the Point-of-Sale system or online system when required
• You will promote awareness of provincial and national accessibility technology discussion groups and resources, funding sources, as well as other specialized products for people with sight loss.
• Monitor regional Salesforce content, ensuring accurate and timely data entry and a prompt client referral and engagement process.

Requirements

Education and Certifications

• Post-secondary degree or diploma in a related field.

Experience and Qualifications

• 2-3 years of experience in program development, customer service, and program delivery within a charity/not-for-profit organization.
• Excellent interpersonal, influencing and communication skills, with the ability to plan and deliver clear communications to a diverse audience – portrays the appropriate professional image
• Experience in program development, outcome evaluation and project management
• Strong proficiency in Accessible Technologies, iOS platforms, MS Office Suites and internet-based software
• Excellent analytical, problem definition and problem-solving skills.
• Proven time management, planning, coordination, and organizational skills
• Effective and efficient in initiating and supporting multiple simultaneous projects and initiatives
• Professional attitude, results oriented, strategic and flexible
• Knowledge of Accessibility Standards and best practices.
• Demonstrated knowledge and proficiency with accessible hardware and software technologies and associated accessible technology consumer products.
• Personal or professional experience relating to blindness and sight loss is considered an asset.
• Personal or professional experience working with assistive technology and/or accessible environments is considered an asset.

Benefits

We offer industry leading comprehensive and competitive Total Rewards packages and a wide range of perks, including:

• Flexible and hybrid working arrangements and schedules.
• Opportunities for professional development and growth, including internal inclusion, diversity equity and accessibility (IDEA) initiatives.
• Enticing internal employee referral program.

If this sounds like the role for you, please visit our website to submit an application.

Closing date: July 14, 2025

Please note that while we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.

Our diversity is our strength – we take pride in our inclusive workplace. We are committed to recruiting and selecting candidates through fair, transparent, and accessible practices. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or Deafblind, and those who identify as women and/or 2SLGBTQ+.

CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.

Learn more about our mission here.