Position Title: Supportive Housing Team Lead

Posting Number: 25-048

Reports to: Manager of Supportive Housing

Union: BCGEU

Compensation: $28.26-$30.52 per hour

Schedule: 12:00pm-5:00pm Wednesday; 8:00am-7:00pm Thursday to Saturday (70 hours bi-weekly)

Status: Full time, Regular

Posting Closing Date: July 11, 2025

Organizational Focus:

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Position's Primary Objectives:

The Team Lead of Supportive Housing is accountable for carrying out the duties of a Housing Support Worker and providing support to less experienced Housing Support Workers, including:

• Delivering person-centered support services and programs following a "housing first" philosophy to tenants as part of a dedicated team;
• Following prescribed policies and procedures associated with Property Management;
• Supporting tenants through a PSR approach;
• Advocating on behalf of tenants with community agencies;
• Attending to overdoses and administering naloxone;
• Providing specialized support to Supportive Housing (SH) staff in the delivery of programs and services to tenants; and
• Providing operational assistance to the Manager of Supportive Housing.

Key Responsibilities:

• Preparing, documenting, implementing, monitoring and evaluating personalized support plans with each tenant;
• Assisting with case management by identifying potential problems and reporting any difficulties;
• Providing input to counsellors and other professionals with regard to the development of appropriate program plans;
• Monitoring client mental health and substance use and determining when to provide additional support;
• Recognizing, analyzing and responding to potential emergency situations;
• Encouraging and facilitating tenant participation in decision-making regarding housing and support policies and practices;
• Providing life skills training such as meal preparation, housekeeping, personal care and personal self-management skills;
• Assisting tenants in navigation of Ministry services;
• Assisting tenants with financial management including co-ordinating with the Public Trustee, budgeting and ensuring rent and damage deposits are made;
• Contributing to the evaluation of tenants' progress and preparing related reports;
• Supervising and supporting tenant participation in the community volunteer program;
• Liaising and actively planning with community resources including Assertive Community Treatment (ACT) teams, mental health and health care practitioners, police and emergency services
• Coordinating referrals to essential services and programs for tenants;
• Providing support for a wide variety of on-site and off-site programming including life skills and recreational activities; attends appointments with tenants such as medical, psychiatric, counseling etc. (building specific);
• Providing support to tenants experiencing health issues including end of life support;
• Advocating for tenants who are experiencing oppression, stigmatization and/or discrimination within the community;
• Providing transition support for tenants moving in or out of supportive housing.
• Coordinating maintenance related requests with the Property Management team;
• Providing direct assistance to tenants preparing for pest control (i.e bed bugs) or maintenance/repair activities;
• Assisting with minor repairs and maintenance (such as light bulb changes), as required.
• Providing senior-level support to the team including the resolution of difficult/complex tenant relations issues, debriefing of critical incidents and case management consultation;
• Assisting, as needed, in scheduling staff, managing absences and coverage, and resolving related issues;
• Assisting, as needed, in the onboarding and training of new team members;
• Attending tenant planning meetings in community (i.e. hospital) and advocating for appropriate services upon discharge;
• Coordinating and assisting the team in the creation and maintenance of tenant programs that encourage personal growth and help develop life skills.

Requirements

Note: An equivalent combination of education and experience may be required

Education:

• A degree in a related human/social service field
• Training and/or education in a related human/social service field is an asset
• Conflict resolution/crisis prevention training and experience is an asset

Experience:

• Minimum of three (3) years' recent experience, including one (1) year supervisory experience in the non-profit housing or related social service field
• Demonstrated experience working with populations impacted by homelessness, addictions, mental health issues and/or other barriers to stable housing

Knowledge, Skills and Abilities:

• Strong working knowledge of 'Housing First' harm reduction and client-centred theory and practice
• Working knowledge of the Residential Tenancy Act
• Demonstrated knowledge of the impacts of addiction, mental health, homelessness and poverty
• Demonstrated ability to work with individuals who have multiple barriers to stable housing
• Demonstrated ability to work independently and be part of an integrated community team
• Knowledge of the psychosocial rehabilitation model
• Knowledge of local community resources
• Demonstrated conflict management/crisis prevention skills
• Ability to communicate effectively both verbally and in writing with clients, staff and community professionals
• Proficient in MS Office programs including Word, Outlook and Excel

Additional Criteria for Role:

• Completion of a Criminal Record Check is required before employment commences.
• First Aid Certification is required.
• Naloxone administration training is required.
• Availability to share on call duties for off hour emergencies, with the Manager, as required.
• Must have valid driver's licence and access to a reliable vehicle with a minimum of $2 million liability 'business class' insurance.

Benefits

• A mission driven and meaningful working environment.
• Competitive salary from a Certified Living Wage Employer.
• Minimum three (3) weeks vacation entitlements.
• Excellent benefits package for full-time employees (includes extended health and dental, life insurance, and more).
• Competitive employer RRSP contributions.
• Employee assistance program.
• Wellness time.
• Career development and internal advancement opportunities.
• Organization and individual training opportunities.
• Social committee that includes robust team building and staff social events.
• Dog friendly offices.

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran's status, colour, religion, and diversability.