We're seeking a seasoned and strategic Branch Manager to lead our Moncton operations. This is a dynamic leadership opportunity for someone passionate about driving performance, operational excellence, and cross-functional teamwork. You'll be responsible for overseeing branch operations, managing teams, strengthening internal and client relationships, and executing business strategies with a data-driven mindset.
Location: On Site — Moncton, New Brunswick, Canada
Employment Type: Full-Time
Wage Range: $85,000 – $100,000/year
Languages Required: English and French (Bilingual)
Key Responsibilities- Oversee Daily Branch Operations:
Lead and supervise all aspects of branch performance, including staffing, scheduling, client service delivery, and compliance with operational protocols. - Team Leadership & Development:
Manage, mentor, and coach a diverse team of supervisors and front-line staff. Set performance expectations, provide feedback, and support career development. - Operational & Financial Oversight:
Monitor budgets, control costs, and ensure financial targets are met. Prepare reports and use data to identify trends, gaps, and opportunities for efficiency. - Client Relationship Management:
Serve as the primary point of contact for key clients in the region. Build strong partnerships, resolve issues, and ensure service expectations are exceeded. - Strategic Planning & Execution:
Develop and implement branch-level business plans aligned with company objectives. Oversee execution of long-term goals and cross-functional projects. - KPI & Performance Management:
Track and analyze branch metrics (e.g., client satisfaction, staff performance, turnover) to guide decision-making and drive continuous improvement. - Cross-Functional Collaboration:
Coordinate with departments such as HR, Finance, Sales, and Compliance to support operational needs and company-wide initiatives. - Regulatory & Safety Compliance:
Ensure all operations meet provincial labor regulations, safety standards, and company policies. - Talent Acquisition & HR Support:
Partner with People & Culture teams on recruitment, onboarding, employee relations, and workforce planning. - Regional Travel & Support:
Support other branches and attend meetings or training sessions across New Brunswick as required.
Requirements
Must-Have Qualifications- Leadership: Proven ability to lead, coach, and empower diverse operational teams.
- Operations Oversight: Experience managing branch operations, staffing, financials, and client portfolios.
- Data-Driven: Strong analytical skills to interpret KPIs and improve processes.
- Strategic Thinking: Experienced in long-term planning and managing multi-departmental projects.
- Relationship Building: Skilled in both client and internal team relationship management.
- Cross-Functional Collaboration: Proven ability to partner with executive leadership and departments.
- HR Coordination: Comfortable managing employee relations and staffing needs with People & Culture teams.
- Sales Acumen: Experience leading or supporting service-based sales initiatives.
- Education: Post-secondary degree or diploma in Business, Management, Security Management, or a related field.
- License & Travel: Valid Class 5 driver's license and willingness to travel within New Brunswick.
- Location: Must be based in Moncton, NB.
- Language: Bilingual in English and French.
- Prior experience in security services (e.g. 24/7 operations).
- Project Management Certification (e.g. PMP).
- Leadership Development or formal coaching certifications.
- Experience with inside/outside sales strategies in B2B or service environments.
Benefits
- Paid Time Off
- Health Care
- Dental
- Growth Opportunities
If you're a proven operational leader who thrives in a fast-paced, team-oriented environment — we want to hear from you! Join us and drive meaningful impact across New Brunswick.