Titre du poste ou emplacement

Branch Manager

Classet - 9 emplois
Moncton, NB
Posté aujourd'hui
Détails de l'emploi :
Temps plein
Expérimenté
Avantages :
Congés payés

Now Hiring: Branch Manager - Paladin Security!About the Role

We're seeking a seasoned and strategic Branch Manager to lead our Moncton operations. This is a dynamic leadership opportunity for someone passionate about driving performance, operational excellence, and cross-functional teamwork. You'll be responsible for overseeing branch operations, managing teams, strengthening internal and client relationships, and executing business strategies with a data-driven mindset.

Location: On Site — Moncton, New Brunswick, Canada

Employment Type: Full-Time

Wage Range: $85,000 – $100,000/year

Languages Required: English and French (Bilingual)

Key Responsibilities
  • Oversee Daily Branch Operations:
    Lead and supervise all aspects of branch performance, including staffing, scheduling, client service delivery, and compliance with operational protocols.
  • Team Leadership & Development:
    Manage, mentor, and coach a diverse team of supervisors and front-line staff. Set performance expectations, provide feedback, and support career development.
  • Operational & Financial Oversight:
    Monitor budgets, control costs, and ensure financial targets are met. Prepare reports and use data to identify trends, gaps, and opportunities for efficiency.
  • Client Relationship Management:
    Serve as the primary point of contact for key clients in the region. Build strong partnerships, resolve issues, and ensure service expectations are exceeded.
  • Strategic Planning & Execution:
    Develop and implement branch-level business plans aligned with company objectives. Oversee execution of long-term goals and cross-functional projects.
  • KPI & Performance Management:
    Track and analyze branch metrics (e.g., client satisfaction, staff performance, turnover) to guide decision-making and drive continuous improvement.
  • Cross-Functional Collaboration:
    Coordinate with departments such as HR, Finance, Sales, and Compliance to support operational needs and company-wide initiatives.
  • Regulatory & Safety Compliance:
    Ensure all operations meet provincial labor regulations, safety standards, and company policies.
  • Talent Acquisition & HR Support:
    Partner with People & Culture teams on recruitment, onboarding, employee relations, and workforce planning.
  • Regional Travel & Support:
    Support other branches and attend meetings or training sessions across New Brunswick as required.

Requirements

Must-Have Qualifications
  • Leadership: Proven ability to lead, coach, and empower diverse operational teams.
  • Operations Oversight: Experience managing branch operations, staffing, financials, and client portfolios.
  • Data-Driven: Strong analytical skills to interpret KPIs and improve processes.
  • Strategic Thinking: Experienced in long-term planning and managing multi-departmental projects.
  • Relationship Building: Skilled in both client and internal team relationship management.
  • Cross-Functional Collaboration: Proven ability to partner with executive leadership and departments.
  • HR Coordination: Comfortable managing employee relations and staffing needs with People & Culture teams.
  • Sales Acumen: Experience leading or supporting service-based sales initiatives.
  • Education: Post-secondary degree or diploma in Business, Management, Security Management, or a related field.
  • License & Travel: Valid Class 5 driver's license and willingness to travel within New Brunswick.
  • Location: Must be based in Moncton, NB.
  • Language: Bilingual in English and French.
Nice-to-Have (Bonus Points!)
  • Prior experience in security services (e.g. 24/7 operations).
  • Project Management Certification (e.g. PMP).
  • Leadership Development or formal coaching certifications.
  • Experience with inside/outside sales strategies in B2B or service environments.

Benefits

  • Paid Time Off
  • Health Care
  • Dental
  • Growth Opportunities
Apply Today

If you're a proven operational leader who thrives in a fast-paced, team-oriented environment — we want to hear from you! Join us and drive meaningful impact across New Brunswick.

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