OVERVIEW

A charitable and non-profit, community-based organization that provides mental health and addiction treatment services for adults in the Halton Region. They are a leading provider recognized in the community for their commitment to providing individuals with high-quality treatment services to support sustainable recovery and overall well-being.

EDI-B VALUES

The success of an organization stems from a team that is aligned with its mission and vision, where decisions are made in the best interests of the clients they serve and the marginalized and vulnerable populations across our communities. Through this effort, all team members embrace their role in the organization with respect and dignity for all stakeholders. Through these partnerships, everyone is focused on ensuring a commitment and responsibility toward anti-racism, anti-oppression, equity, diversity, inclusivity, and belonging.

MISSION

We are partnering with our client in search of a highly motivated, client-focused, and dedicated Admissions Case Worker. Reporting to the Community Lead Addictions Counsellor, the Admissions Case Worker is responsible for supporting the Community Department in delivering client-centred and trauma-informed care through the intake and admissions pathway. The Admissions Case Worker will play an integral role in receiving referrals, coordinating services and interviews, ensuring data collection and documentation accuracy, site security, fundraising, community relations, and other administrative duties.

The Pod Group is partnering with this organization to place a committed, hands-on, and proactive individual to fulfill the role of the Admissions Case Worker.

PRIORITIES

• Provide information about programs, services, and the admissions process to clients, families, and referral sources in a professional, client-centred, and compassionate manner.
• Assist with initial intake and screening calls, gathering essential client information and determining basic eligibility or referral needs.
• Coordinate logistics for new admissions, including appointment scheduling, file preparation, and follow-up communication with clients and care teams.
• Maintain accurate and timely documentation of all client interactions and service volumes in accordance with organizational policies, accountability agreements, and privacy legislation.
• Collect and manage personal health information in full compliance with Personal Health Information Protection Act (PHIPA) and the organization's privacy policies.
• Support the maintenance of referral and admissions tracking systems, ensuring timely data entry and reporting
• Provide general administrative support, including scanning, filing, data entry, and correspondence.
• Participate in treatment team meetings, organizational initiatives, and internal communications to support continuous improvement in care delivery and service quality.
• Liaise with internal staff and external partners as directed to support seamless transitions into care.
• Maintain the values of the organization by contributing to a respectful, inclusive, and client-focused environment.
• Engage in ongoing professional development to enhance knowledge, skills, and effectiveness in client care and service coordination.
• Ensure supervisor is informed and updated on critical issues, incidents and/or complaints in a timely manner.
• All other duties as assigned.

Requirements

TALENTS & EXPERTISE

• Diploma or undergraduate degree in social services, health administration, psychology, or a related field (or equivalent combination of education and experience).
• Minimum three years of experience in addiction and mental health care setting.
• Experience in client-facing administrative or health services roles is preferred.
• Familiarity with PHIPA and handling of personal health information.
• Proficient with standard office software (e.g., MS Office, electronic record systems).
• Strong communication and interpersonal skills, including conflict resolution, mediation, and sensitive conversation navigation.
• Proven ability to work collaboratively in team environments and under supervision.
• Highly organized with excellent time management and planning abilities.
• Demonstrated integrity and a strong commitment to continuous improvement and service excellence.
• Self-motivated with a growth mindset and dedication to enhancing work.
• Satisfactory Vulnerable Sector Police Check.
• Access to a reliable vehicle and a valid Ontario Driver's License.