ABOUT US

Springboard's mandate is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential. As a charitable organization, we deliver innovative, professional and diverse programming by establishing partnerships between our clients and their community. Springboard's program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The Community Learning HUB.

WHO WE ARE

People are at the centre of everything we do. We foster opportunities for skills development, personal growth and social interaction. We also actively promote work/life balance and mental health supports. We foster communication across the agency, from our Town Halls to our quarterly Springboard orientations. We are a learning organization and our people have the opportunity to provide feedback into all areas of the organization.

We have an active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities. Springboard offers a comprehensive benefits package for full time, permanent staff and, for all permanent positions, a pension plan that helps support our people in all aspects of their lives.

THE OPPORTUNITY

Job Class

Non-Union

Department

Developmental Services

Location

Toronto East

Status

Full-Time, Permanent

Pay Rate

$60,000.00 - $65,000.00 per annum

Vacancy Number

DS-NU25-23

Number of vacancies

1

Available

June 16 2025

Hours/Shifts

Monday to Friday (varying 9am-5pm, 11am-7pm depending on program needs). Rotating on call responsibilities

Our Supported Living Homes (SLH) offer a unique and innovative approach to skills building, providing an inclusive and supportive environment, where the people supported can create and achieve their individual goals. Skill building activities include a range of areas from nutrition, budgeting, social networking, household management and hygiene to community safety and employment.

We have two SLHs that support ten individuals each. Reporting to the Manager, Developmental services, the Supervisor, Developmental Services Homes manages and oversees all operational aspects of one of these homes and works collaboratively with a second Supervisor who manages and oversees the other home.

Requirements

WAYS YOU CAN CONTRIBUTE

Leadership

• Lead a team of up to 15 staff which include 1 Assistant Supervisor, 10 Residential Counsellors, including full-time, part-time and relief, 2 Community support staff and support to the Case Manager.
• Provide effective and clear communication and foster a positive and healthy work environment.
• Through coaching, develop and support staff to build and maintain their skills to ensure client support and staff professional growth.
• Accountable for recruitment, selection and onboarding of new staff, students and volunteers.
• Provide clear expectations and ongoing feedback to staff through informal day to to day interactions as well as the formal probationary and annual Goal Setting process.
• On call duties on rotational basis to support multiple housing programs.

Program Management

• Provide guidance in the development of new and innovative programming content for those living in the SLH.
• In collaboration with the team, establish and continuously review program practices that foster efficiency and align with best practices in independent living.
• Oversee and ensure that all current operational requirements are client-centered and the program is in compliance with all Ministry and Agency mandates.
• Lead liaison with families in crisis and/or client's circle of support to manage complex and changing needs.

Community Development

• Manage and foster relationships with Developmental Services Toronto partners, including, funders, community agencies, service providers and local businesses.
• Sit on sector committees to review sector changes and service gaps.

Strategic Planning:

• Support in the development, furthering and achievement of organizational and departmental strategic planning.
• Work on expansion models to begin servicing more participants through the Passport Initiative.

Financial Management:

• Oversight of budget expenditures to meet current and future program needs.
• Work with the Manager, Developmental Services and Finance team to review budget and address any variances.

Administration and Organization

• Submit required reports to stakeholders, including Ministry of Children & Community Services.

WHO YOU ARE

Education / Experience

• Minimum 5 years' leadership experience directly managing staff teams in a unionized environment.
• Post-Secondary diploma or degree in the social services.
• Demonstrated experience in managing family dynamics and crisis situations
• Experience with providing on-call support.
• Direct experience engaging with diverse populations and an ability to apply a culturally responsive lens to all interactions, including with supported individuals, staff, and community partners.
• In depth experience working from a harm reduction framework when supporting individuals in service.
• Excellent understanding and working knowledge of how to support work life balance within 24 hour operational teams.

Skills / Knowledge

Developmental Services

• Excellent understanding and working knowledge of legislation that affect Developmental Services, including the Social Inclusion Act and DS Reform Strategies.
• Strong understanding of Developmental Services housing sector.
• Program planning skills to implement, evaluate and modify new and existing programs as needed.
• Ability to understand and implement Quality Assurance Measures from MCCSS and meeting service targets.
• Ability to undertake a fair and equitable recruitment and selection process.

Leadership

• Leadership skills to provide direction and motivation to staff, students, volunteers and individuals supported in order to maintain a smooth, professional and functioning program.
• Excellent interpersonal skills to communicate effectively with those we support, as well as with community agencies, Funders and public
• Demonstrated ability to effectively address conflict in a respectful, solutions-focused approach
• Proven verbal and written communication skills in English to ensure clear, accurate and consistent documentation and messaging in both case management and administrative duties. Ability to write timely reports as required.
• Coaching skills with the ability to instruct, orient and train others clearly and with appropriate follow up.
• Delegation skills to ensure effective, timely service delivery and programming/operational requirements in conjunction with recognizing and enhancing needs of other team members.
• Ability to assess and respond to operational/programming issues (including staffing and determination of participants' suitability and risk).
• Time management skills to ensure that materials, files, reports, are completed accurately on time and often on deadlines; to clarify priorities and modify schedules on demand.

APPLY

Thank you for your interest in working with Springboard.

Completion of satisfactory, professional references, background checks, and proof of education are requirements of employment.

The Deadline for Applications is June 5, 2025. Please submit your cover letter and resume in a single document. You must also include the vacancy number in the subject line of your email when applying to [email protected].

Resumes received after the application deadline will be considered at the discretion of the hiring supervisor. No phone calls please. Only those selected for an interview will be contacted.

We value the unique skills and experiences each individual brings to the organization and we are committed to creating and maintaining an inclusive and accessible environment for everyone. Applications are encouraged from those who reflect the diversity of our community and we will work with you to provide a positive recruitment experience. Please let us know if you require accommodation during the recruitment and selection process.