The Technology Support Manager plays a critical role in ensuring reliable and efficient technical support operations across all restaurant locations and the corporate office. This role is responsible for managing a team of Operations Analysts, overseeing day-to-day operations, and collaborating with internal departments and vendors to ensure timely resolution of technical issues. The ideal candidate brings good leadership skills and a customer-first mindset to drive operational excellence.

Salary Range

$80,000 – $95,000 / year

Responsibilities

(Other duties may be assigned as required)

• Team Management: Lead, mentor, and develop a team of three Operations Analysts, ensuring high performance, accountability, and continuous growth.

• Technology Support Oversight: Oversee daily Technology support operations, including ticket triaging, escalations, and end-user support for both restaurant and corporate office staff.

• Incident Management: Ensure timely response, resolution, and communication for Technology incidents and service requests.

• Process Improvement: Identify opportunities to streamline support processes, improve documentation, and enhance service delivery.

• Vendor Coordination: Liaise with third-party vendors for hardware, software, network, and system support to ensure prompt resolution and service quality.

• Technology Deployment: Support rollouts of new systems, tools, and infrastructure projects, ensuring minimal disruption to business and restaurants operations.

• Reporting: Track and report on key support metrics, issue trends, and team performance to senior leadership.

• Compliance & Security: Ensure adherence to Technology security practices, and compliance requirements across locations.

Requirements

• 3+ years of experience in Technology support, with at least 1 year in a leadership or managerial role.

• Experience supporting restaurant or multi-site environments strongly preferred.

• Good knowledge of ticketing systems, technical infrastructure, and end-user device support.

• Excellent communication, leadership, and organizational skills.

• Ability to handle multiple competing priorities.

• Strong problem-solving skills with a hands-on, proactive approach.

• Experience with tools such as (e.g., Freshdesk, Meraki, O365, Active Directory) is preferred.

• Knowledge of restaurant systems is an asset.

• Familiarity with ITIL or other support frameworks is an asset.
• This is an in-office role based in Vancouver, BC.

Competencies

• You value honesty and humility. You have integrity and do what you say.

• You approach life with fearless determination & a sense of fun.

• You are creative, risk-taking, visionary and cutting edge. You choose to lead.

• You contribute to a strong culture and are committed to the team.

• You are passionate about quality and professionalism.

• You are a networker and create strong relationships internally and externally.

Benefits

• Extended Health, Dental, Life Insurance, Long Term Disability, AD&D, Critical Illness coverage

• Ongoing Leadership Development Courses

• Enjoy 50% off Food & Beverages at any JOEY Restaurant, LOCAL Public Eatery, Saltlik Steakhouse or Earls Restaurant location

• Pursue personal and professional development, through a Coaching Partnership. Being paired with a coach will give you ongoing support and feedback so that you are able to pursue your life goals.

• Industry partner incentives

• Mental and Physical health support plans

• Tuition & Education and Professional Accreditation subsidies

• Recruiting & Referral bonus programs

This is about you. Your attitude, passion, and potential. When you join our corporate office team, you can expect to be a part of something big. Whether in Finance, Marketing, Payroll, IT or Design, you will find yourself working alongside the industry's best talent. As individuals, we are ambitious and driven, curious and engaged. Together, we are a high-performing team committed to each other's development and growth, and the success of over 50 Restaurant locations throughout North America.

What does this mean for you? It means if you're looking for a place to meet your potential, we'd like to meet you. Your journey starts here.

JOEY Restaurant Group is an Equal Employment Opportunity Employer

JOEY Restaurant Group provides reasonable accommodations to qualified applicants and employees, including due to disabilities, medical conditions, and religious beliefs and practices.