Goodfood (TSX:FOOD) is a leading meal-kit service in Canada, delivering fresh meal solutions that make it easy for members from coast to coast to enjoy delicious meals at home every week. Goodfood's mission is to make the impossible come true, from farm to kitchen, by enabling members to do their weekly meal planning and grocery shopping in minutes. Goodfood members get access to a unique selection of products online as well as exclusive pricing made possible by its world-class direct-to-consumer fulfillment ecosystem. Goodfood currently has more than 300,000 active subscribers and over 3000 dedicated and passionate employees across Canada.

We're looking for an Application Support Analyst with experience in building and supporting web-based applications and tools to join the fast-moving team at Goodfood. Reporting to the Cloud Operations & Cybersecurity Manager, the Application Support Analyst will play a major role within production support team. Within this new team, you will work with a team of SysAdmins, ERP engineers, full-stack developers with the mission of being cross-functional specialists to build innovative eCommerce features and tackle difficult and sometimes critical problems within the GoodFood e-commerce platform.

We work on a range of interesting and challenging problems and you should feel comfortable tackling any production issues as well as back-end or front-end development tasks.

Responsibilities

As an Application Support Analyst, you will play a crucial role within our production support team, reporting to the Cloud Operations & Cybersecurity Manager. You will work alongside Helpdesk Supports and full-stack developers, tackling complex issues and ensuring our eCommerce platform runs smoothly.

• L2/L3 E-Commerce Application Support.
• L1/L2 ERP Functional Support (Dynamics).
• Flexibility regarding working hours (on-call rotation schedule - 4 days every 3 to 4 weeks).
• Provide initial triage, Investigate and resolve production incidents.
• Maintain an accurate record of open incidents.
• Work and communicate with users to understand the issue and impact and escalate as required for critical issues
• Deploy automated code to production.
• Analyze, design, code, and maintain existing functionalities.
• Perform unit testing to ensure feature quality.
• Research, design, test, implement, and maintain online and back-end data services applications in a Linux environment within the GCP cloud, leveraging modern service frameworks including PHP applications.
• Maintain thorough and clear documentation for both development processes and operational procedures.
• Create alerts & monitor assigned applications, identify and address operational issues before they impact customers.
• Automation opportunities to streamline repetitive tasks and improve overall efficiency.

KPIs

• Ticket Resolution:
• Level 2 (App Support - P2/P3) Ticket Resolutions: Average resolution time < 3 days.
• Critical (P1) Tickets: All resolved within 1 day.
• Defect Management:
• Ensure all issues are resolved correctly.
• No ticket reopening.

Cultural Fit

• Always Do the Right Thing: We treat each other with dignity and respect our diversity. We bring our whole selves to work to build something bigger than ourselves. We strive to be one of Canada's best places to work.
• Hungry for Improvements: We are fulfilled by continuous progress and growth. There is no status quo at Goodfood.

• Do More With Less: We think and act as owners and citizens: there's never a lack of resources, only a lack of resourcefulness.
• Obsessed About Members: We strive to give our members a world-class experience.
• Eat, Breathe, Live Goodfood: We are ambassadors of our brand, service, and company, while being a source of good in the communities we serve.

Join us at Goodfood and be a part of a team that's transforming the way Canadians eat, one meal at a time. If you're passionate about technology, love automating tasks, and are ready to take on new challenges, we'd love to hear from you!

Requirements

• Education: BS or Master's degree in Computer Science, Computer Engineering, or related fields.
• Experience: 1+ year of experience in IT Helpdesk, Application Support, or DevOps.
• Bilingual (English/French).
• Skills:
• Proficiency in MySQL & PHP.
• Experience with PHP frameworks (preferably Laravel or Symfony).
• Experience with Javascript.
• Must enjoy solving code bugs and implementing lasting solutions.
• Knowledge of Object-Oriented Programming (OOP).
• Knowledge of test-driven development and modern deployment practices.
• Strong Knowledge of the HTTP model.
• Chrome Dev Tools.
• Passionate about automation and improving efficiency through innovative solutions.
• Strong team player.
• Smart thinker with the ability to understand and solve complex problems.
• Monitoring/Observability experience.
• Jira & Confluence.
• Bonus Skills:
• Cloud experience, particularly GCP.
• ERP experience, especially with Dynamics (D365) is a big asset.
• Knowledge of warehouse operations.

Benefits

At Goodfood, we believe in creating an exceptional experience not only for our customers but also for our employees.
Here's why you should join our dynamic team:

• Impact: Your work will directly influence the company's results and customer satisfaction.
• Benefits: Enjoy competitive group insurance, personal days, a bonus program, annual fitness credit, Goodfood credits, and an employee stock purchase plan.

• Growth: Be part of a team that is dedicated to your professional development and growth. There is no status quo at Goodfood – we are always hungry for improvement.