ABOUT US

Springboard's mission is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential. As a charitable organization, we deliver innovative, professional and diverse programming by establishing partnerships between our clients and their community. Springboard's program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The Community Learning HUB.

WHO WE ARE

People are at the centre of everything we do. We foster opportunities for skills development, personal growth and social interaction. We also actively promote work/life balance and mental health supports. We foster communication across the agency, from our Town Halls to our quarterly Springboard orientations. We are a learning organization and our people have the opportunity to provide feedback into all areas of the organization.

We have an active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities. Springboard offers a comprehensive benefits package for full time, permanent staff and, for all permanent positions, a savings plan that helps support our people in all aspects of their lives.

THE OPPORTUNITY

Job Class

Non-Union

Department

Employment Services

Location

3195 Sheppard Ave E, Toronto ON (Scarborough)

Status

Full-time, Contract (Ending March 31, 2025)

Pay Rate

$50,000 - $55,000 per annum

Vacancy Number

EMP-NU24-17

Number of vacancies

1

Available

June 3, 2024

Hours/Shifts

Monday to Friday, 9am – 5pm, some evenings and weekends may be required.

Schedules are subject to change to meet departmental needs.

Reporting to the Supervisor, Employment Services, the Assistant Supervisor oversees digital media programs and other programs as assigned. The Assistant Supervisor will oversee the operations of Springboard's Recording Studio and Film Studio, Resource & Information Services, and maintain and manage a connection with Employment Services' partners and Funders. The Assistant Supervisor will assist with day-to-day operations in the absence of Employment Services and Youth Job Connection Supervisors.

Requirements

WAYS YOU CAN CONTRIBUTE

Oversight, Engagement

• Liaise with and build awareness within the community about the programs and services provided
• Handle confidential information and manage/safeguard records as per organizational policies and procedures.
• Ensure policies and procedures for collecting, collating and reporting information are consistently followed, and assist the department management team in providing supervisory support and leadership in;

o recruitment and retention

o attendance and performance management; discipline

o training and development

o staffing, scheduling and documentation of employee status and payroll information

o address issues around attendance, performance and behavior based on policies and procedures

• Handle confidential information and manage/safeguard records as per organizational policies and procedures

• Problem solve and follow-up with staff team and/or clients on any incidents or serious occurrences
• Maintain effective open communication at all time across the department ensuring smooth flow of information.
• Assess, develop, evaluate of programming for continuous improvement
• Develop new and existing partnerships that are mutually beneficial all stakeholders and maintain professional relationships
• Participate in development and fundraising activities
• Effective facilitation of conflict resolution with staff team and timely response to issues mitigating potential grievance.
• Problem solving through effective use of agency resources, e.g., HR, IT, Finance.
• See that organizational goals are achieved in timely manner
• Assist with employee engagement and managing staff in a unionized enviroment
• Identify solutions for effetive and optimal service to clients
• Consult with other Employment Sservices management staff and/or HR staff when dealing with HR matters.
• Provide supervisory coverage in the absence of the Supervisor

Administration

• Participate in development and fundraising activities and grant and proposal applications
• Assist in managing the fiscal budget; review to ensure expenditures, including related documents, are in accordance to the approved budget and financial policies and procedures.
• Create a program outline, and evaluate, develop/enhance and implement programs ensuring performance targets are met and, submit report findings to funders
• Organize and implement work procedures and standards, including documentation and reporting requirements. Ensure policies and procedures for collecting, collating and reporting information are consistently followed
• Consult with other ES management staff and/or Finance staff to resolve financial discrepancies
• Keep the office organized, maintained, well stocked; equipment fully functioning and the office is clean and orderly.
• Identify and address issues with field experts or resources e.g. IT or issues with physical facilities
• Organize and implement work procedures and standards, including documentation and reporting requirements
• Receive and distribute internal and external correspondence in accordance with departmental and organizational policies and procedures and legal standards
• Maintain orderliness within the office ensuring cleanliness and observation of COVID guidelines
• Ensure safety and security through safety inspections, reporting and addressing safety hazards and incidents
• Proficiency in MS Office Suite to prepare correspondence and presentations, do scheduling and run reports.

Case Management and Client Services

• Client evaluation to determine progress in assigned program areas and ensure readiness to progress within the program
• Problem solve and follow-up with staff team and/or client on any incidents or serious occurrences.
• ensure that best practices, policies and procedures are applied in the provision of services/delivery of programs
• Problem solve on a daily basis with staff team and clients on program or service related matters
• Ensure that best practices, policies and procedures are applied in the provision of services and delivery of programs
• Knowledge of legislation relevant to the sector for issues outside the norm and/or absence of a departmental written guidelines.
• Knowledge of intervention practices and strategies
• Provide consultation to community groups around capacity building and co-operative local economic growth in the areas of employment, life skills and entrepreneurship.
• Develop partnerships with community partners
• Change management
  

WHO YOU ARE

Knowledge/Experience

• Experience in a unionized environment.
• Valid First Aid/CPR and Crisis Prevention and Intervention (CPI) certificates.
• Knowledge of CaMS and POES database.
• Ability to speak French is an asset.

APPLY

Thank you for your interest in working with Springboard.

Completion of satisfactory, professional references, and proof of education are requirements of employment.

The Deadline for Applications is May 30, 2024. Please submit your cover letter and resume in a single document.

No phone calls please. Only those selected for an interview will be contacted.

We value the unique skills and experiences each individual brings to the organization and we are committed to creating and maintaining an inclusive and accessible environment for everyone. Applications are encouraged from those who reflect the diversity of our community and we will work with you to provide a positive recruitment experience. Please let us know if you require accommodation during the recruitment and selection process.