- – Provide professional customer service and manage client inquiries effectively.
- – Dispatch work orders, enter purchase orders, and maintain service records.
- – Assist with invoicing, accounts receivable, and prepare customer reports as needed.
- – Own parts processes, ensuring timely fulfillment and continuous improvement.
- – Coach team members, fostering accountability and alignment with best practices.
- – Collaborate with Service team to anticipate repairs and maintain inventory levels.
- Develop and execute sourcing strategies for data centre infrastructure categories.
- Translate program demand signals into purchase orders, delivery schedules, and procurement milestones.
- Own vendor commercial relationships, including performance management and renewals.