- – Install, configure, and upgrade database software for optimal performance.
- – Monitor database performance, identify bottlenecks, and implement optimizations.
- – Develop and test backup and recovery plans to ensure data integrity and security.
- Participate in the development and/or configuration of contact centre solutions (CCaaS, including NLU/NLP, AI, WFM, and IVR.
- Be assigned to projects, guided to deliver/migrate technical solutions, and participate in meetings with clients, internal teams, and partners.
- Stay updated on emerging technologies, market trends, and identify opportunities for improvement, innovation, and automation.
- Own end-to-end asset lifecycle governance, from intake to retirement.
- Define asset lifecycle strategies aligned to site criticality.
- Maintain authoritative, serialized asset records across locations.