- – Ensure credit portfolio health by reducing receivables and meeting collection goals
- – Lead transformation initiatives in credit, collections, and payment processes using AI
- – Analyze and communicate key performance metrics to senior stakeholders and partners
- – Handle inbound inquiries with patience, clarity, and genuine care for customers.
- – Troubleshoot product issues using structured problem-solving and technical instincts.
- – Build and refine workflows and automations to enhance customer experience at scale.
- 2 years experience in similar role
- University degree or equivalent
- Strong communication skills and customer service