- – Install, configure, and upgrade database software for optimal performance.
- – Monitor database performance, identify bottlenecks, and implement optimizations.
- – Develop and test backup and recovery plans to ensure data integrity and security.
- Maintain the business requirement roadmap
- Integrate different technology layers in an overall architecture
- Lead the delivery of large and complex projects
- – Provide 24/7 application and infrastructure support for business customers.
- – Troubleshoot and resolve technical issues in contact center solutions effectively.
- – Collaborate with cross-functional teams to enhance service stability and quality.