- – Provide 24/7 application and infrastructure support for business customers.
- – Troubleshoot and resolve technical issues in contact center solutions effectively.
- – Collaborate with cross-functional teams to enhance service stability and quality.
- – Develop and configure contact centre solutions, including NLU/NLP and IVR.
- – Collaborate with teams to deliver and migrate technical solutions for clients.
- – Analyze emerging technologies and identify opportunities for innovation and automation.
- – Install, configure, and upgrade database software for optimal performance.
- – Monitor database performance, identify bottlenecks, and implement optimizations.
- – Develop and test backup and recovery plans to ensure data integrity and security.