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- Analyze data requirements & bridge gap between business & development teams
- Prioritize support & enhancements tickets with development team
- Support end user tools (SAS, SAP BW, Tableau, Azure technologies
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- Design, develop, and test bot content and conversational flows
- Optimize customer experience through data insights
- Expertise in natural language understanding design platforms
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- Lead and coach front store staff for superior customer service
- Manage and provide leadership to all Customer Service Associates
- Oversee HR clerical functions, payroll, and administrative duties
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