- – Lead end-to-end journey design using methodologies like Double Diamond and JTBD
- – Develop service blueprints linking customer pain points to capabilities and risks
- – Leverage AI tools to enhance design workflows, synthesis, and overall efficiency
- – Ensure credit portfolio health by reducing receivables and meeting collection goals
- – Lead transformation initiatives in credit, collections, and payment processes using AI
- – Analyze and communicate key performance metrics to senior stakeholders and partners
- Develop and execute sourcing strategies for data centre infrastructure categories.
- Translate program demand signals into purchase orders, delivery schedules, and procurement milestones.
- Own vendor commercial relationships, including performance management and renewals.