- – Architect and document scalable Amazon Connect solutions for enterprise clients.
- – Manage external partners to ensure alignment with architectural standards and timelines.
- – Design integrations between Amazon Connect and AWS services, enhancing customer experience.
- – Lead integrated marketing strategies to enhance brand reputation and performance.
- – Embed AI and automation in workflows to optimize marketing execution and efficiency.
- – Develop and inspire a high-performing team, fostering innovation and collaboration.
- – Define and evolve business strategy, operating model, and governance approach.
- – Establish clarity around priorities, decision rights, and execution pathways.
- – Drive cross-functional alignment across Product, Operations, Sales, and Finance.