- Installer et réparer les services de téléphonie résidentielle, internet et Télé Fibe
- Agir comme ambassadeur de Bell en répondant aux attentes des clients
- Respecter les politiques de santé et sécurité en vigueur
- – Define and evolve business strategy, operating model, and governance approach.
- – Establish clarity around priorities, decision rights, and execution pathways.
- – Drive cross-functional alignment across Product, Operations, Sales, and Finance.
- – Lead end-to-end journey design using methodologies like Double Diamond and JTBD
- – Develop service blueprints linking customer pain points to capabilities and risks
- – Leverage AI tools to enhance design workflows, synthesis, and overall efficiency