- – Manage morning check-in process for trainees and ensure smooth operations.
- – Serve as main point of contact for clients and trainees, providing excellent service.
- – Update course schedules and maintain training files with strong organizational skills.
- – Oversee incident management process and lead team to swift resolution.
- – Analyze incidents and categorize recurring issues to enhance protocols.
- – Communicate with stakeholders and document troubleshooting steps effectively.
- – Build strong customer relationships to identify their connectivity needs.
- – Achieve sales targets by promoting devices, technologies, and plans effectively.
- – Adapt to a fast-paced environment while learning about new products and services.