- – Oversee incident management process and lead team to swift resolution.
- – Analyze incidents and categorize recurring issues to enhance protocols.
- – Communicate with stakeholders and document troubleshooting steps effectively.
- – Build exceptional customer experiences to drive loyalty and repeat business.
- – Connect customers with the right devices and services for their needs.
- – Achieve sales targets through product knowledge and effective communication.
- – Plan weekly assignments of materials and resources for work orders.
- – Develop and manage preventative maintenance programs using SAP software.
- – Coordinate vendor management and ensure compliance with regulatory requirements.