- – Provide exceptional customer service via phone, email, and in-person interactions.
- – Manage front-desk operations, greet visitors, and ensure security protocols are followed.
- – Support administrative tasks, including meeting coordination, document preparation, and data entry.
- – Engage customers to identify their tech needs and recommend suitable solutions.
- – Achieve personal sales goals while collaborating with teammates for store success.
- – Maintain store operations and ensure a welcoming environment for all customers.
- Configure and maintain security controls across Microsoft 365/Entra ID, endpoint protection, email security, and network services, with supporting documentation.
- Monitor, investigate, and respond to security threats and vulnerabilities triaging SIEM/XDR alerts, threat intelligence, and vendor advisories, and coordinating containment and recovery, documenting post -incident learnings.
- Support secure design, vendor due diligence, and ongoing security reviews for new and existing systems and services.