- – Serve as primary contact for clients, addressing inquiries and resolving issues.
- – Educate clients on benefits plans, coverage details, and claims procedures.
- – Process enrollments and maintain accurate client records for data integrity.
- Stay up to date on cybersecurity threats, trends, and vulnerabilities.
- Actively monitor security alerts and events using ArcSight SIEM.
- Participate in incident response lifecycle for cyber threats.
- – Develops and executes content strategies to enhance brand visibility and engagement.
- – Manages editorial calendars and oversees content teams to ensure timely delivery.
- – Analyzes performance metrics to optimize content effectiveness and ROI.