- – Architect and document scalable Amazon Connect solutions for enterprise clients.
- – Manage external partners to ensure alignment with architectural standards and timelines.
- – Design integrations between Amazon Connect and AWS services, enhancing customer experience.
- – Provide technical support via phone and email for web-based platforms.
- – Perform tenant verification services and assist in business development efforts.
- – Monitor website performance using Google Analytics and manage digital marketing.
- – Design reliability architecture for distributed services, ensuring fault tolerance.
- – Build monitoring and observability systems to enhance operational awareness.
- – Lead incident response efforts, driving improvements to reduce service disruptions.