- – Handle inbound inquiries with patience, clarity, and genuine care for customers.
- – Troubleshoot product issues using structured problem-solving and technical instincts.
- – Build and refine workflows and automations to enhance customer experience at scale.
- – Direct installation, commissioning, maintenance, and repair of electrical systems.
- – Lead team in troubleshooting electrical/electronic equipment and software issues.
- – Ensure compliance with safety regulations and environmental management processes.
- Lead continuous improvement activities for billing accuracy and compliance
- Support team with conflict resolution related to billing requests
- Establish targets for key metrics and support team to meet billing targets