- – Develop and enhance business operations dashboards and performance reports.
- – Streamline processes by identifying inefficiencies and implementing improvements.
- – Perform data analysis and deliver actionable recommendations for business optimization.
- Configure and maintain security controls across Microsoft 365/Entra ID, endpoint protection, email security, and network services, with supporting documentation.
- Monitor, investigate, and respond to security threats and vulnerabilities triaging SIEM/XDR alerts, threat intelligence, and vendor advisories, and coordinating containment and recovery, documenting post -incident learnings.
- Support secure design, vendor due diligence, and ongoing security reviews for new and existing systems and services.
- Lead continuous improvement activities for billing accuracy and compliance
- Support team with conflict resolution related to billing requests
- Establish targets for key metrics and support team to meet billing targets