- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence
- – Prepare and serve espresso-based drinks, including lattes and cappuccinos.
- – Operate espresso machines and grind coffee to ensure quality beverage production.
- – Provide excellent customer service and manage inventory for smooth operations.
- – Record and process vendor invoices for timely payments and accurate accounting.
- – Manage vendor relationships and resolve inquiries to ensure service excellence.
- – Utilize advanced MS Excel and financial systems to support accounting activities.