- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence
- – Develop and maintain pricing models to support financial planning and forecasting.
- – Analyze financial performance, identifying trends and opportunities to improve profitability.
- – Collaborate with teams to support pricing decisions and enhance financial governance.
- – Administer school grant programs, ensuring accurate funding records and reporting.
- – Process accounts payable and receivable, including invoice reviews and payment preparation.
- – Coordinate payroll with external providers, managing updates, reporting, and reconciliations.