Sr Advisor, System Integration
Sr Advisor, System Integration
Featured
Sr Advisor, System Integration
Sr Advisor, System Integration
Bell Canada
Montreal, QC
Executive
Yesterday
- Participate in the development and/or configuration of contact centre solutions (CCaaS, including NLU/NLP, AI, WFM, and IVR.
- Be assigned to projects, guided to deliver/migrate technical solutions, and participate in meetings with clients and internal teams.
- Stay updated on emerging technologies, market trends, and identify opportunities for improvement and automation.
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Manager, Control Center
Manager, Control Center
Featured
- Lead and support a team unionized clerical associates: Coach and oversee operations, operational strategies, staff development, attendance and quality of work.
- Oversee day-to-day decision making related to capacity planning and operational strategy to achieve service indicators.
- Analyze trends in service results, produce relevant reports, generate observations and insights to understand variances, develop and implement action plans to get indicators back on track.
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