- – Provide 24/7 application and infrastructure support for business customers.
- – Troubleshoot and resolve technical issues in contact center solutions effectively.
- – Collaborate with cross-functional teams to enhance service stability and quality.
- – Manage end-to-end strategic projects, ensuring timely delivery and quality.
- – Analyze features and break them into user stories for Agile development teams.
- – Collaborate with stakeholders to define requirements and facilitate project rollouts.
- – Translate high-level features into detailed user stories with acceptance criteria.
- – Own and prioritize team backlogs, ensuring actionable work for development teams.
- – Lead Agile ceremonies and serve as the primary contact for development inquiries.