- – Define national strategy for network access and optimize customer experience.
- – Collaborate with cross-functional teams to launch innovative products and features.
- – Manage complex projects, track issues, and prepare internal presentations effectively.
- – Define strategy and roadmap for end-to-end personalization stack integration.
- – Lead cross-functional teams to prioritize initiatives and resolve trade-offs effectively.
- – Translate complex business priorities into actionable product requirements and plans.
- – Provide 24/7 application and infrastructure support for business customers.
- – Troubleshoot and resolve technical issues in contact center solutions effectively.
- – Collaborate with cross-functional teams to enhance service stability and quality.