- – Define strategy and roadmap for end-to-end personalization stack integration.
- – Lead cross-functional teams to prioritize initiatives and resolve trade-offs effectively.
- – Translate complex business priorities into actionable product requirements and plans.
- – Translate high-level features into detailed user stories with acceptance criteria.
- – Own and prioritize team backlogs, ensuring actionable work for development teams.
- – Lead Agile ceremonies and serve as the primary contact for development inquiries.
- – Provide 24/7 application and infrastructure support for business customers.
- – Troubleshoot and resolve technical issues in contact center solutions effectively.
- – Collaborate with cross-functional teams to enhance service stability and quality.