- – Handle inbound inquiries with patience, clarity, and genuine care for customers.
- – Troubleshoot product issues using structured problem-solving and technical instincts.
- – Build and refine workflows and automations to enhance customer experience at scale.
- – Engage customers to identify their tech needs and recommend suitable solutions.
- – Achieve personal sales goals while contributing to overall team performance.
- – Collaborate with teammates to maintain optimal store operations and presentation.
- – Manage and deliver consulting assignments, acting as Project Manager when needed.
- – Develop and maintain client relationships to enhance AMC's brand and portfolio.
- – Provide guidance and support to junior staff while ensuring project quality standards.