- – Oversee incident management process and lead team to swift resolution.
- – Analyze incidents and categorize recurring issues to enhance protocols.
- – Communicate with stakeholders and document troubleshooting steps effectively.
- – Engage customers to identify their tech needs and recommend suitable solutions.
- – Achieve personal sales goals while collaborating with team members for store success.
- – Maintain store operations and ensure a high standard of customer service.
- – Provide inside sales support for hydraulic and industrial hose products.
- – Assist customers with product inquiries and identify suitable hose solutions.
- – Prepare quotations, process orders, and manage customer procurement systems.