- – Serve as primary contact for clients, addressing inquiries and resolving issues.
- – Educate clients on benefits plans, coverage details, and claims procedures.
- – Process enrollments and maintain accurate client records for data integrity.
- – Provide strategic leadership for fundraising initiatives aligned with organizational goals.
- – Oversee development officer and ensure accountability towards revenue targets.
- – Establish KPIs for donor acquisition, retention, and pipeline growth monitoring.
- – Assist lawyers in trial preparation by organizing case files and documentation.
- – Draft legal documents, ensuring accuracy and compliance with legal standards.
- – Manage case management systems and litigation calendars to meet deadlines.