- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence
- – Support program coordination across multiple workstreams and stakeholders.
- – Maintain and track RAID logs, ensuring effective risk and issue management.
- – Coordinate meetings and follow-ups, facilitating communication with vendors and teams.
- – Lead and inspire a high-performing sales team to achieve targets.
- – Deliver exceptional customer service while maximizing sales and profits.
- – Uphold operational excellence through effective inventory and expense control.