- Lead end-to-end ERP project delivery using Agile practices, ensuring alignment with business objectives.
- Partner with the Program Manager to support integrated program and project management across multiple workstreams.
- Coordinate and oversee cross-functional and technical teams to enable strong collaboration, clear communication, and disciplined execution.
- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence
- Lead and inspire a high-performing team.
- Deliver exceptional customer service and achieve sales targets.
- Maximize sales and profits through effective leadership.