- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence
- Implement production, quality, and customer-service standards for Finance Department operations.
- Monitor accounts, identify variances, perform reconciliations, and implement corrective actions.
- Collect accounts, contact customers, investigate non-payment, negotiate, and expedite payments.
- – Lead annual budget development and present financial statements to the Board.
- – Oversee audits, ensure compliance with regulations, and manage financial policies.
- – Collaborate with leadership to translate financial data into actionable insights.